Modland Rain Shower System with Hand Shower-Includes Rough-in Valve

Return Time Window

We accept returns within 30 days from the date the customer receives the product and the order is marked as delivered/completed. If the product has a quality issue, we will handle the return based on the specific situation and condition of the item.

If you would like to return a product for reasons other than a quality issue, you are responsible for the return shipping cost, which may vary depending on distance.

All returns must be authorized by Mod-Land. Returns sent without our prior approval will not be accepted, and no refund will be issued. Please contact us before sending anything back.

Contact Information

To request a return, please contact us using one of the options below:

• Submit the form on our Contact Us page
• Email us at: info@mod-land.com
• Call us at: +1 (657) 505-4712

After you contact us, our after-sales service team will reach out to confirm the return details.

Important Return Conditions

Please note the following conditions before initiating a return:

• Refurbished or used products are not refundable.
• Customers are responsible for all shipping charges.
• Items must be returned in the original packaging and in like-new condition. Customers are responsible for properly re-packing items to prevent damage during return shipping.
• For international returns, customers are responsible for all shipping charges, as well as any applicable duties and taxes.
• Once the return is confirmed, we will provide the return address.

Changes & Cancellations

You may cancel or modify an order before it ships. However, we do not accept changes or cancellations for custom orders.

Final Interpretation

Mod-Land reserves the right of final interpretation of this policy.

At Modland, we value every homeowner who chooses our products. Please read the following terms carefully, as they outline your rights and responsibilities after purchasing and using our products.

From the moment you purchase a Modland product, we provide warranty coverage for our customers. Under normal installation and use, Modland will replace any component proven to have defects in materials and/or workmanship at no charge.

Warranty Coverage

This warranty covers product issues caused by defects in materials or workmanship under normal residential use.

• Lifetime Limited Warranty: Applies to bathroom faucets and shower products only.
  
• Other Products: Products such as bathroom mirrors, shower doors, bathroom vanities, smart toilets, and similar items are covered by a 1-year limited warranty from the date of purchase.
  

Warranty Claim Requirements

To submit a warranty claim, please provide the following information:

• Your online order details. The information must be clear and legible and include the purchase date, product model, and store name.
• A brief description of the issue to help us diagnose the problem. This information may be provided by the homeowner or a professional installer.
• Photos and videos if the issue involves a mechanical, material, or workmanship defect. For example: "There is an issue with the finish or color of my faucet."
• Your complete shipping address, including your phone number and apartment number, if applicable.
• Any additional information requested to help us review your warranty claim as quickly as possible.
  

To submit a warranty claim, please email info@mod-land.com and provide the required information.

Applicability and Compatibility Disclaimer

MOD-LAND INC. assumes no responsibility for the use or installation of its products. Buyers are solely responsible for ensuring that the use and installation of any product comply with MOD-LAND INC.'s installation instructions and guidelines.

MOD-LAND INC. cannot guarantee compatibility between its products and products from other brands, including but not limited to side sprays, showerheads, valves, handles, or other accessories. Our products are intended for use only with compatible MOD-LAND products.