Complete Matt Black Shower System With Rough-In Valve

Return Time Window

We accept returns within 30 days from the date the customer receives the product and the order is marked as delivered/completed. If the product has a quality issue, we will handle the return based on the specific situation and condition of the item.

If you would like to return a product for reasons other than a quality issue, you are responsible for the return shipping cost, which may vary depending on distance.

All returns must be authorized by Mod-Land. Returns sent without our prior approval will not be accepted, and no refund will be issued. Please contact us before sending anything back.

Contact Information

To request a return, please contact us using one of the options below:

• Submit the form on our Contact Us page
• Email us at: info@mod-land.com
• Call us at: +1 (626) 531-2539

After you contact us, our after-sales service team will reach out to confirm the return details.

Important Return Conditions

Please note the following conditions before initiating a return:

• Refurbished or used products are not refundable.
• Customers are responsible for all shipping charges.
• Items must be returned in the original packaging and in like-new condition. Customers are responsible for properly re-packing items to prevent damage during return shipping.
• For international returns, customers are responsible for all shipping charges, as well as any applicable duties and taxes.
• Once the return is confirmed, we will provide the return address.

Changes & Cancellations

You may cancel or modify an order before it ships. However, we do not accept changes or cancellations for custom orders.

Final Interpretation

Mod-Land reserves the right of final interpretation of this policy.

At MOD-LAND, we are committed to providing high-quality bathroom products and stand behind the craftsmanship and materials of every item we sell. To ensure your satisfaction, we offer different warranty periods for different products: shower systems and bathroom faucets come with a 3-year limited warranty, while other products come with a 1-year limited warranty.

Warranty Coverage

This warranty covers defects in materials or workmanship under normal residential use. The warranty period varies depending on the product:

• Shower Systems and Bathroom Faucets: A 3-year limited warranty from the date of purchase.
• Other Products (such as bathroom mirrors, shower doors, vanities, smart toilets, etc.): A 1-year limited warranty from the date of purchase.

Warranty Details

• Non-Accidental Damage: This warranty applies only to the original purchaser and covers defects arising from normal use. It does not cover damage caused by accidents, misuse, neglect, or unauthorized alterations or repairs.
• Normal Wear and Tear: The warranty does not cover normal wear and tear, surface scratches, or other cosmetic damage that does not affect the product’s functionality.
• No Commercial Use Restrictions: This warranty applies to all usage environments, whether residential or commercial.

Warranty Claim Process

If you find any defects in your product within the warranty period, please provide your proof of purchase and contact our customer service team via email at info@mod-land.com. We will assess the issue and offer a solution, which may include repair, replacement, or refund, depending on the situation.

Disclaimer

To the fullest extent permitted by law, MOD-LAND disclaims any liability for incidental, special, or consequential damages. This warranty is your sole remedy and is limited to the terms explicitly stated here.

We understand the importance of high-quality products, and MOD-LAND is dedicated to ensuring your complete satisfaction with every purchase.

For any questions or further assistance, please feel free to contact us via email at info@mod-land.com.